What photos should I submit when reporting a problem with my order?

Here are the types of photos we need, depending on the issue:

Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the placement of the print relative to the width or height of the product.

If the size tag shows a different size than what was ordered, please submit a photo of the product with the size tag visible.

If the size tag shows the correct size but the product dimensions are off, include photos of the product with a measuring tool, following the measuring guidelines in the Size Guide section found on the product page in our Product catalog. Note that garment measurements can vary slightly within the tolerance listed on the product page; this is expected and doesn’t qualify for a reshipment or refund.

Orders with multiple identical products in different sizes: Make sure the photo shows the size tags along with the affected products.

A person measuring the width of a colorful landscape painting on a wooden table with a measuring tape, alongside a partially opened box.

Take a well-lit photo of the affected area, ensuring the print details are clearly visible.

Close-up view of a canvas print showing the textured side and edge while being held in a hand, with a blurred background.

Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item.

Close-up view of a damaged wooden picture frame with a cracked corner, featuring a black and white botanical illustration behind glass. Surrounding items include packaging materials and a measuring tape on a wooden table.

Include images of the packaging your order came in, as well as the packing slip.

Open cardboard box with crumpled paper and bubble wrap inside, placed on a wooden table.

Include a photo of the product along with the packing slip visible in the same image.